Blue Heron Luxury Home at Ocean Hammock, Heated Private P...
 
 
 
 
Property Details
Property Type: Home
Bed/Bath: 4/4.00
Sleeps: 8
Pets: Yes
Smoking: No
Rental Rates:

$249 - $1,000 per night

$1,395 - $3,495 per week

$3,361 - $15,980 per month

 
 
 
   
 
 
 
 
 
 
 
 
 
 
 
Description
Blue Heron Luxury Home at Ocean Hammock, Heated Private Pool, Hdtvs, Wifi

Indulge every whim you have! A vacation at Blue Heron 18 in Ocean Hammock Resort means your private heated pool is open at all hours and the wet bar never stops serving.

Within the gated Ocean Hammock Resort community - boasting peace of mind and great beach proximity - our beautiful Blue Heron house greets you with lush palm trees and mediterranean colors, as terra cotta roof tiles sparkle in the sun. Set in large gardens, this home has a heated pool and patio and partial views of the Ocean Hammock golf course.

Relax in and around your private pool at all hours - or spend time together on the surrounding patio. Luxury details includes a screened in lanai in patio and relaxing heated pool that reinforces your vacation mindset as you lazily sunbathe. Awake only when the pool calls - and don?t scrimp on the cocktails.

The floor-plan is built for maximizing time together, particularly in the living room that opens to a second-floor gallery. Relax in either of two love seats with matching ottomans or on the wide couch. The large, flat-screen TV is a great addition any day. A second family room is a superb den or rec room for kids and teens - whether for board games or a movie. An adjoining wet bar reinforces the R&R vibe - endless rounds of Shirley Temples for your little ones.

A second-floor patio is straight from the pages of Architectural Digest. Cushioned wicker chairs and gorgeous views can only be improved with a margarita in hand. When hungry, indulge in the state-of-the-art chef's kitchen featuring both a breakfast nook and separate dining area. Kitchen-wise, everything is provided: cookware, blender, coffee maker and built-ins including a microwave. There?s a full-sized oven and gas range, side-by-side fridge/freezer and U-shaped granite counters for maximum work space.

Sleeping up to 10, our Blue Heron is a full home that you?ll soon consider your own. A brand new property, 3,200-square feet of ample space make it ideal for guests seeking a rental of a week or more.

Three bedrooms include three king beds. A fourth converted office area (now 4th bedroom) features a queen bed. The rich master bedroom, located on the first floor, has a superbly inviting wooden bed with both head and foot board. Set into a carved alcove, it?s a very memorable place to lay your head - you?ve earned it! Huge windows, great storage and en suite bath are extra treats. The bath has separate shower stall and soaker tub. A walk-in closet with custom cabinetry ices an already tasty cake.

In-house wireless internet keeps everyone happy. Provided linens match the property?s high quality and your private laundry facilities round out the full comforts of home.

Bookworms will find their seventh heaven on the second floor?s cushioned bay window - while blissed-out friends and family sprawl nearby on cheery, tropical green sofas and arm chairs. The custom wet bar further sweetens the deal.

Tucked comfortably away on a cul-de-sac from loud resort crowds, you?ll enjoy comfort and security from a gated community at our Blue Heron Beach Home.

Bedding Configuration: 3 King, 1 Queen, 1 Sleeper Sofa

Room Description: *** Plus one time end of stay cleaning fee is $295, pet fee $100(each), security damage fee is $195, amenity fee is 5.95% & tax is 11%.

Pets: Cats Allowed, Dogs allowed

Additional Features:
* Bedrooms: No Smoking Rental, Bedroom #1 (1 King), Bedroom #2 (King), Bedroom #3 (King), Bedroom #4 (Queen), Other ( Queen Sofa Sleeper)
* Convenience: Outlet Shopping, Area Fitness Center, Craft Shopping, Medical Services Nearby, Nearby Grocery, Shopping
* Culture: 83 miles to Orlando, FL, 30 miles - Daytona Airport (DAB), 75 miles Jackville Airport (JAX), 90 miles - Orlando Airport (MCO), Baseball Park, Football Stadium, Jacksonville Stadium (Jaguars), Kennedy Space Center, Lighthouse, Marine Land, Museums, St Augustine Historic Town, Theatre, Ocean Hammock Beach Resort, Palm Coast, Florida, Palm Coast, FL
* Entertainment: Cable Television, DVD Player, Television, Wireless Internet
* FAQ: Beach (no cars), BBQ Grill (on site), Internet/Wifi in Unit, No Smoking Unit, Pool (on site), Pool Heated (on site), Private Pool, Private Pool (Heated), Stairs inside Unit - Yes
* Family: Beach, Kids Games, Library, Miniature Golf, Movie Theatre
* Geographic: Exceptional Sunrises, Exceptional Views, Near Beach
* Kitchen: Blender, Coffee Maker, Cookware, Dishwasher, Full Kitchen, Ice Maker, Microwave, Oven, Refrigerator, Stove, Toaster, Utensils
* Living: Ceiling Fans, Central Air, Ironing Board, Linens, Washer & Dryer
* Outdoor: Balcony, Beach Walking, Biking, Boating, Fishing, Golf Courses, Grill, Hiking Trails, Ocean Kayaking, Pool, Sight-Seeing, Surf Fishing, Surfing, Swimming, Walkway to Water, Wildlife Viewing
* PMS: Lock Instructions: Good News, OceanHammock Home
* Sleeps: Sleeps 2 or more, Sleeps 4 or more, Sleeps 5 or more, Sleeps 6 or more, Sleeps 7 or more, Sleeps 8 or more
* Trash Day: Monday, Thursday
 
 
 
 
 
 
Map

This map is intended to be used as a reference only. Please confirm the exact location with the property owner or manager.
 
 
 
 
 
 
Availability

Owner/Manager last updated on 10/30/2014

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Rates
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Deposits: For details please check rates and availability.
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Other Policies: For details please check rates and availability.
 
 
 
 
 
 
Amenities
Amenities
  • ·Pool (private)
  • ·High-Speed Internet
  • ·Full Kitchen
  • ·Balcony
Appliances
  • ·Blender
  • ·Coffee Maker
  • ·Dishwasher
  • ·DVD Player
  • ·Freezer
  • ·Microwave
  • ·Oven
  • ·Refrigerator
  • ·Toaster
Activites
  • ·Biking
  • ·Boating
  • ·Fishing
  • ·Golf
  • ·Hiking
  • ·Surfing
  • ·Swimming
  • ·Walking
 
 
 
 
 
 
Reviews
 Property Reviews 
Great time and stay!
Tim D. from Jacksonville, FL recommends this property.
Stayed for 7 days in August, 2014
We had a great time the house was clean and everything was great! The pool was nice we had a great time we also enjoyed the club house and amenities we will be back next year and rent from you guys again.
 
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5th stay in Palm Coast and we will be back
A guest from S. Elgin, IL recommends this property.
Stayed for 7 days in August, 2014
This is our 5th year staying at Hammock and it never disappoints. This house was absolutely amazing. The layout is perfect and located in a nice private court. The pool was perfect size, the rooms were great, and the decorating was BEAUTIFUL! You cannot go wrong with this house. On the downside, there are a few little things that need to be fixed in the house to make it perfect. Nothing major to ruin your stay.
 
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Family Vacation
A guest from Wexford, PA recommends this property.
Stayed for 7 days in July, 2014
We had a great stay at this rental. The pool was wonderful! Plenty of room for 6 adults. It would be tight with 8 people unless 2 were kids because 4th bedroom is closet sized and no bathroom. Walk to beach is about 15 minutes. If you want to drive and park must go early as there are only 4 "legal" parking spaces. Beach is beautiful. No crowds!

Property Manager Response:
Response from Vacation Rental Pros
Hi Paula - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Loved it
Dawn K. from Hidalgo, IL recommends this property.
Stayed for 7 days in May, 2014
The kids loved the pool! It was within walking distance to he beach. Great house in a great location we will use this house again. The house looks just like you see in the pictures.

Property Manager Response:
Response from Vacation Rental Pros
Hi Dawn - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
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Haven for golfing party
Geoffrey B. from Devin, FL recommends this property.
Stayed for 9 days in May, 2014
Stayed at Blue Heron with three friends on a golfing vacation. The property worked very well for our requirements. The pool was great and the unit very well equipped. Phone didn't work apparently disconnected. Internet was efficient. All in all an excellent vacation home to which I would return.G Briggs England

Property Manager Response:
Response from Vacation Rental Pros
Hi Geoffrey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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One of The Better
A guest from Sudbury, ON recommends this property.
Stayed for 7 days in March, 2014
We have stayed at many homes in different locations,This one has been one of the better ones.The only issue which was a small one was the pool pump which needs some work. The end of the week it was hardly pumping. The pool guy said he was going to suggest that there be some repairs done to it.Overall it was great

Property Manager Response:
Response from Vacation Rental Pros
Hi Charlie - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Blue Heron Home.
Lynda H. from Oklahoma City, OK recommends this property.
Stayed for 7 days in March, 2014
Loved the Home... Only complaint , it was not clean .. Dust and cobwebs everywhere and mold/mildew in the showers .. And the upstairs bathroom door doesn't open or close very well and shower door doesn't close .

Property Manager Response:
Response from Vacation Rental Pros
Hi Lynda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Beautiful home in a fabulous location
A guest from Climax, NC recommends this property.
Stayed for 7 days in September, 2013
We had a great time. The home was beautiful. The community pools were wonderful.

Property Manager Response:
Response from Vacation Rental Pros
Hi Vickie - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
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Blue Heron
Marlene M. from LAGRANGEVILLE, NY recommends this property.
Stayed for 7 days in August, 2013
PROS:We were very satisfied with the house. The house is very beautiful, and is just like the pictures. we went to the beach and it was very rocky so I would recommend swim shoes. We tried Daytona beach and we all loved it because you can actually drive onto the beach , park your car and go swimming. There are many luxuries to be enjoyed in the house like the master bedroom bathroom walk in shower with many jets was enjoyed by everyone. Our favorite thing to do was sitting outside by the screened in pool. We had our meals by the pool and enjoyed swimming at all hours. CONS: The week went to fast and would of liked to stay two weeks. The A/C did not work well in the master bedroom and the bathroom tub upstairs did not drain. Overall we all had a great time and would like the opportunity to re-visit the Blue Heron.

Property Manager Response:
Response from Vacation Rental Pros
Hi Marlene - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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18 heron blue
Carmen A. from Miami, FL recommends this property.
Stayed for 5 days in August, 2013
The place is very nice as well as the beach but the house had problems one of the rooms had to many ants. The house when we arrived was not very clean as well as the pool was very dirty. Overall i would recommend the resort but not that house or any other house if it was like that.

Property Manager Response:
Response from Vacation Rental Pros
Hi Carmen - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Very nice
A guest from Laurier-Station, QC recommends this property.
Stayed for 7 days in July, 2013
Very nice place, quiete, nice and clean despite the pool water was bad , trash container needed to be kepted ouside because of discusting smell and few ain found in one of the bathroom we had anjoyed ours vacation

Property Manager Response:
Response from Vacation Rental Pros
Hi Houde - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Outstanding Vacation
A guest from Dahlonega, GA recommends this property.
Stayed for 7 days in May, 2013
My husband and I take our daughter and three grandchildren on vacation each year, and try new places each time. We thoroughly enjoyed our trip to Pam Coast, and the Blue Heron home was absolutely beautiful. It was definitely spacious enough for us, very clean, and with every amenity we could ask for. We did have a issue with the pool because of a pump problem, but the owner authorized the pool company to repair the pump, thankfully so that the kids could swim when we weren't visiting Sea World, St. Augustine, etc. Vacation Rental Pros were a delight to work with and could not have been more responsive. My husband and I hope to return for a visit to Palm Coast again soon, possibly to stay in one of the condos at Cinnamon Beach or Ocean Hammock.

Property Manager Response:
Response from Vacation Rental Pros
Hi Anthony - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for $50 off your next rental. When you reserve your property, just enter rebook50. Hope to see you and your family again soon! --Steve Milo, 888 618 8658, Vacation Rental Pros, 6279 A1a South, St. Augustine, FL 32080
 
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Memorial Week 2013
Charles S. from Festus, MO recommends this property.
Stayed for 7 days in May, 2013
Awesome stay. Kids loved the pool. Close to the beach. Took two trips to Orlando and the parks; easy day trips. We'll be back!

Property Manager Response:
Response from Vacation Rental Pros
Hi Charles - Thank you for taking the time to share this information with us. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for $50 off your next stay. Just enter the coupon code rebook50 when you reserve your rental! Thank you again for your comments.
 
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Great house , could have been better
Greg M. from North Bay, ON recommends this property.
Stayed for 7 days in March, 2013
starting to look weathered, beautiful house and location, carpet in master bedroom had quite a few stains on the carpet, went grocery shopping and bought mixed drinks , blender did not work, pool pump was not working all week called monday and pool guy showed up friday for cleaning and said he was not called as to the problem , paid for pool and not able to use, we used the beach and the community pool....was a nice house and had a great time, would not stay at this house again for a luxury house you expect more, but love the area

Property Manager Response:
Response from Vacation Rental Pros
Hi Greg - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Beautiful House.
Robert R. from Carver, MA recommends this property.
Stayed for 7 days in December, 2012
This house is Beautiful. Very nice location and very nicley done. our only issue was the beds were extremely uncomfortable.

Property Manager Response:
Response from Vacation Rental Pros
Hi Robert - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook50 and enjoy a $50 off on the rental! See you at the beach,
 
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Vacation
Marc R. from Brugge, West-Vlaanderen recommends this property.
Stayed for 8 days in October, 2012
The contract and house was conform the agreement.It was a beautiful house at a top location. A car is needed.On our arrival, the swimmingpool was not clean and heated but after our complaint by telephone, the next day the company send someone to solve the problem.Kitchen equipment for 7 persons was the minimum.

Property Manager Response:
Response from Vacation Rental Pros
Hi Marc - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
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cleanliness
frederick s. from oldham,united kingdom, lancashire does not recommend this property.
Stayed for 21 days in August, 2012
On arrival,the first impression was the smell of dog in the garage,the house interior was lovely,but there were areas that had cobwebs and was outside that let the property down,the pool area was disgraceful,ithad not been cleaned for ages,there was dirt and dead insects and frogs on the patio,the enclosure supports were filthy,full of dirt andcobwebs with spiders,dead insects and even frogs in them.I spent hours cleaning the patio and the supports up to were I could reach.Therewas the dirtiest welcome mat I have ever seen leading from the pool area to the house,full ofdog hairs,I despatched it into the garage.The pool cleaners were a joke,they never checked the chemicals on all of the three visits,and never gave the pool a proper clean,on the last occasion the visit lasted two minutes.After all my complaints to the management,no one came to visit and I was offerred $50 for mytroubles.The location of the trees so near to the enclosure had resulted in a big gash in the mesh,which allowed all the insects to get in.The upstairs open balcony had never been cleaned,so I gave that a good cleaning.The pool we thought dangerous at first,becausesome of our party could not see the steps.I hope the next renters appreciate the work that I put in to make the home better and cleaner for them,because the management companydid not seem to have any inclination to solve any of the problems.We also had a ant invasion,they were gaining entry by the windowsill in the master bathroom,I put ant repellant on the sill and we were not bothered afterwards.

Property Manager Response:
Response from Vacation Rental Pros
Hi Frederick - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for cleaning issues. This is not up to standards. I will contact my house keeper. You and your family are welcome back any time.
 
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Great two weeks
SERGEY P. from Moscow, Moscow recommends this property.
Stayed for 14 days in April, 2012
We had a great two weeks at the Blue Heron home. The accommodations were superb. We enjoyed the pool, the grill, and the house. This is our second trip to Hammock Beach and we are already looking forward to our next one. Thanks for a wonderfully relaxing weeks.

Property Manager Response:
Response from Vacation Rental Pros
Hi Sergey - On behalf of all of us here at VRP, I'd like to thank you for taking the time to give us feedback about your rental experience. Our property owners really appreciate hearing what you liked and what needed improvement. To show our thanks, I'd like to offer you a discount on your next rental from VRP. When you book, use the coupon code rebook10 and enjoy a 10% discount on the rental! See you at the beach,
 
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A month to relax
A guest from Westerville, OH recommends this property.
Stayed for 28 days in January, 2012
The house was wonderful, but I found that a host of little things left us with a less-than-5-star rating. The master-bath tub had a burnt-out motor that apparently couldn't be fixed within the month that we were there. Bath fixtures in the upper rooms had to be re-fastened to the walls (they were fixed immediately after we mentioned them), there was not even one usable knife in the kitchen, nor a sharpener to fix the problem - we had to buy knives, the skillets were ancient, teflon-coated pans whose coating was chipping off and couldn't be used, so we had to buy pans. The pool was usable for less that half of our stay - I felt that the policies of not keeping the pool at usable temps during February should be fully disclosed. We expected our mother-in-law to be able to use it the entire month, but even my 20-something son wouldn't get into that cold water. The clothes dryer was totally clogged with lint, so took hours to dry anything - maintenance came and cleaned it for us.Having said all that, we had a wonderfully relaxing month with lots to do and see. Bruce, who had the fun job of taking our calls was terrific at responding to our problems - he fixed everything that could be fixed and was very gracious our entire stay.

Property Manager Response:
Response from Vacation Rental Pros
Hi Mario - Thank you for taking the time to share this information with us. I apologize for the maintenance and cleaning issues. I have already contacted my property manager to get these fixed. We appreciate the feedback, and we hope that you will consider renting from us again next time. I'd like to offer you a coupon good for 10% off your next stay. Just enter the coupon code rebook10 when you reserve your rental! Thank you again for your comments.
 
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Very sorry we had to leave.
Robert B. from Mercier, Quebec recommends this property.
Stayed for 26 days in December, 2011
There are places in life where you feel at home and the Blue Heron is one of them.The pool was a bit of an issue (heating)but maybe the weather not helping?. We stayed for one month and Our Family have enjoyed there stay and are ready to come back next year. Thank you to make this place a home away from home.Robert

Property Manager Response:
Response from Vacation Rental Pros
Hi Robert - I just read your comments, and I want to thank you for the great input. At VRP we take our customers' feedback very seriously, and to show our thanks, I'd like to give you a coupon code good for 10% off your next rental. When you reserve your property, just enter rebook10. Hope to see you and your family again soon! --Steve Milo, 904 385 3888, Vacation Rental Pros, 6233 A1a South, St. Augustine, FL 32080
 
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Great house bad management
Jan N. from Padenghe sul Garda (BS), Italy does not recommend this property.
Stayed for 14 days in October, 2011
Arriving to the house the key code did not work and we found the house open, we could just walk in. We found the swimming pool very dirty, two full trash cans outside the garage, one of the garage doors did not work and one of the dishwashers did not work either. At this point we called the property manager (Jim) several times. When Jim finally returned our calls, his biggest concern was the trash cans, and told us that if we would leave them outside, WE would get a fine! With the rest of our complaints he was very little help. Jim was telling us that he was managing too many houses and that many things should be done by outside contractors. For example arriving Saturday, we had to wait to get the pool cleaned until Wednesday. Jim told us the official day was Tuesday, however nobody came, and the second week the pool was cleaned on Thursday. Jim was very aggressive, and not very prone to hear the reasons of others (the client is always wrong and I am right). We felt that for us it would have been a very good help to actually see a person at the moment that we called with the problems, or at least speak with somebody able to listen and take responsibility. We were a party of half the family living in the US and the other half from Europe, but at this point we really do not feel like recommending the house to others, especially due to the bad management and reception. This is quite a shame because it is a beautiful area and a very nice house.

Property Manager Response:
Response from Vacation Rental Pros
Hi Jan - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the pool, trash and maintenance issues. This is not up to standards at all. I will email you directly on this. I have already contacted my property manager and VP of Operations to get these fixed. You and your family are welcome back any time.
 
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Very nice vacation !!
Duane E. from Hampton, VA recommends this property.
Stayed for 7 days in October, 2011
The house was very,very, nice. Location was great and would very much rent this property again.

Property Manager Response:
Response from Vacation Rental Pros
Hi Duane - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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GREAT
Joshua C. from Buffalo, New York recommends this property.
Stayed for 7 days in August, 2011

Property Manager Response:
Response from Vacation Rental Pros
Hi Joshua - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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The pool filter should be on 24/7. The pool should be spotless.
A guest from Springfield, NJ recommends this property.
Stayed for 7 days in August, 2011
The house is perfect.The pool was dirty. The house,it's contents, location is gorgeous!! Everything is 1st class all the way, the pool needs to be brought up to that standard. The filter should be on 24/7, it wasn't. Alot of dirt builds up, when many ppl are swimming on a weekly basis the pool chemicals should be checked weekly and the filter on day and night. The pool co came out, we weren't impressed, he didn't clean it,he didn't check the chemicals. Also, we killed quite a few spiders inside. The stay other than that was perfect. WE will book this home next summer as long as we verify the pool filter is on 24/7.

Property Manager Response:
Response from Vacation Rental Pros
Hi Monya - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the pool maintenance issues. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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Blue Heron
A guest from Bloomington, Illinois recommends this property.
Stayed for 6 days in May, 2011
We rented this house because none of the Cinnamon Beach condos were available....thus we found the location less convenient to the beach. A call to the rental agent on our first full day about not being able to find the garage door remote and a dirty pool resulted in no action.

Property Manager Response:
Response from Vacation Rental Pros
Hi Ralph - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the garage door and pool maintenance issues. I apologize again for the lack of follow up. This is not up to standards. I have already contacted my property manager to get these fixed. You and your family are welcome back any time.
 
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great getaway
Clinton M. from Bradford, Tennessee recommends this property.
Stayed for 7 days in May, 2011
The property was super clean and very nice. The pictures of 18 Blue Heron really do not do justice. Great place for a vacation away from the huge crowds. Absolutely loved it. Will definately be going back.

Property Manager Response:
Response from Vacation Rental Pros
Hi Clinton - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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The location and stay was good.
Larry S. from Glencoe, MO recommends this property.
Stayed for 8 days in April, 2011
The two big issues where the LL airconditioning unit was not working when we arrived. Temps reached the 90 degree market on two of the four days it took to repair. It required the pool cleaner two trips to get thepool cleaned. It was very dirty and cloudy until the second to last day we left. The gas grill was very dirty, and we cleaned it before we used it. The main light in the Great Room and the light in the shower of the 3rd Bedroom, would go out after a few minutes, and not come back on for hours. We also paid $150 for a late check out time of 3PM. I asked on several occassions and noted in my contract that we would like the times changes so everyone (Cleaner, owners, property manager, etc) would know about the late check out. Everyone said it would be OK. What happens, the cleaners show up at 10 AM, the propeorty manger shows up with a potential renter, etc. This again was a incomvience, which we tried to mitigate early in the process. The VHR staff was 'Very' helpful, but the inconvience around being home for for the HVAC repair, late check out, making calls, working with VHR staff, etc, did take time away from our time off. We would appreciate a credit adjustment for the items mentioned above. We did mention this to the VHR rep we spoke to on the last day of our stay. Please have someone from the VHR staff contact us regarding our stay.

Property Manager Response:
Response from Vacation Rental Pros
Hi Larry - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the maintenance issues. This is not up to standards and I will email you a discount. I sincerely apologize again. I have already contracted my property manager to get these fixed. You and your family are welcome back any time.
 
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A guest from Swansea, MA recommends this property.
Stayed for 7 days in March, 2011
we had difficulty operating the tv remotes as there were no instructions

Property Manager Response:
Response from Vacation Rental Pros
Hi Edward - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the issues with the remote. I have already contracted my property manager to get these fixed. You and your family are welcome back any time.
 
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Very nice house
Amanda H. from Blacklick, OH recommends this property.
Stayed for 7 days in March, 2011
the house was very beautiful. we weren't exactly thrilled with the location only due to the fact that you had to drive awhile to get anywhere. If you are looking for a quiet retreat this is definitely the place for you. Was plenty of space for our group of 6.

Property Manager Response:
Response from Vacation Rental Pros
Hi Amanda - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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POOL ISSUES
Warren S. from Ripon, Wisconsin recommends this property.
Stayed for 7 days in March, 2011
The pool was to be heated, but it was not. only after 4 of our 7 day stay was it warm enough to use. very disapointing. otherwise this is a great home.

Property Manager Response:
Response from Vacation Rental Pros
Hi Warren - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I sincerely apologize for the issues with pool heater. I will discuss this with my property manager and owner to get this resolved. You and your family are welcome back any time.
 
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Fantastic Home and Great People to deal with.
Tracey C. from Water Bliet, recommends this property.
Stayed for 6 days in March, 2011
Our mouths dropped on the floor when we walked in, the pictures don't come close to how GORGEOUS this place really is. There were only 3 small disappointments with this home, 1 was that they didn't have proper pots and pans (no lids). 2 There were no extra blankets. 3. The pool wasn't heated upon arrival and it took a full day to warm up. As I said they were small and if we had called immediately it would have been taken care of. On the last day the cleaning ladies where waiting outside, we invited them in and told them about the pots and pans the pool and blankets and it was IMMEDIATELY addressed!!! I would totally stay again and if you are lucky enough to rent this place you will enjoy every minute of this home. I would also like to add that the two pools and hot tubs by the ocean are awesome. Extremely affordable and super friendly. Thank you Steve, Tina and the rest of the gang at vacation rentals, we really did have a great time :-) can't wait for next year!!!!!

Property Manager Response:
Response from Vacation Rental Pros
Hi Tracey - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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A guest from Ft Mc Murray,Alberta, Canada recommends this property.
Stayed for 6 days in February, 2011

Property Manager Response:
Response from Vacation Rental Pros
Hi Lester - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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18 Blue Heron Stay
Raymond P. from davidson, NC recommends this property.
Stayed for 7 days in January, 2011
The property overall was very beautiful, however there were a few things that made our stay less than totally enjoyable. Upon arrival someone left yard waste rot in the garbage can in the garage leaving a very pungent oder that filled the laundry room. The chandelier in the great room only worked intermitently and we could not turn the fireplace unit on because of a missing remote control. But the most disturbing problem was the pool heater stopped working 3 days after we arrived and although the property manager responded to our call for help the pool heater did not get fixed.

Property Manager Response:
Response from Vacation Rental Pros
Hi Raymond - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. I apologize for the issues you encountered. I have already contacted my property manager to work with maintenance to get pool and fireplace issues resolved. I sincerely apologize again and will email you a discount. You and your family are welcome back any time.
 
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very pleasure stay,appreciate professional approach
Josef P. from Jachymov, Gernany recommends this property.
Stayed for 14 days in November, 2010
we could not find the key of garage in the househowever we prefer to park outside so it was not problem for us

Property Manager Response:
Response from Vacation Rental Pros
Hi Josef - I just received your wonderful feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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Great Vacation
A guest from Byrdtown, Tenn recommends this property.
Stayed for 28 days in October, 2010

Property Manager Response:
Response from Vacation Rental Pros
Hi Debbie - I just received your feedback and wanted to personally thank you for taking the time to fill out our survey. You and your family are welcome back any time.
 
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